With a focus on Customer Service, Watertown Supply offers many Special Services to our established customers - at No Charge.

Contact our sales staff for assistance sales@watertownsupply.com for any of the following services:

Special Orders

• ANY Plumbing, Heating, or Piping item (not in the catalog) may be ordered
• Our Sales/Purchasing Team will chase down Hard-to-Find & Discontinued Parts

Building Survey - Site Visits

• Identify Model and Repair Method
  Assistance in identifying the exact model or method of repair - for a particular piece of equipment
• Bins and Boxes
  Storeroom Manager assistance in setting up heavy-duty Bin Boxes

Custom Catalog

• Custom Repair Parts Drawings Developed for each of your sites

Custom-designed Kits/Boxes

Customized Tool and Parts Kits contain only the parts required to repair your plumbing or heating system

• Genuine OEM Repair Parts (No generic Knock-offs)
• Specialty Tools
• A Variety of Convenient Cases Available
  Plastic Totes, Metal or Plastic Multi-bin Boxes

Engineering Consultation

• Access to Manufacturers’ Engineering Services
  We can arrange to have experts come to your site to solve a particular plumbing, heating, or piping problem

Same Day Shipping - up to 5:00 pm EST

• UPS, UPS/Blue Label, and UPS/Red Label

Specially Designed Packaging

Should you require special packaging (for example, we make special "Truck Packs" for a national service company)

Critical Inventory

• Must Have items can be stocked at Watertown Supply just for your facility

Made-to-Order Parts

When older parts are no longer available, Watertown Supply can often have a particular part fabricated

Fabrication could involve screw machine capabilities: casting, grinding, chrome-plating, etc.

Free Training Seminars

Let our Staff train your Staff

Seminars can be arranged at our headquarters or at your site
Topics: Water & Energy Conservation, Steam Trap Repair, ADA Compliance, Backflow Preventer Repair, and many others