About Watertown Supply

For over 60 years our company has provided many value-added services that impact the on-line capabilities of major facilities.

Quality

Currently using ISO 9002 compliant systems, Watertown Supply is uniquely qualified to supply the highest quality Industrial/Maintenance (M.R.O.) and Plumbing Repair Parts to facilities with strict requirements. Starting in 1947, Watertown Supply has grown into the only nationally capable supplier of Genuine Manufacturer's Repair Parts. The products we handle are carefully screened in a three step Quality Assurance Program prior to shipment. - A discussion regarding the advantages of purchasing "Genuine" Vs "Generic" is contained in Appendix A.

Technical Experts

Watertown Supply believes strongly in "Customer Service" - we have a staff of highly trained Technical Experts (as opposed to "order-entry" people) to assist any purchasing department with specific requirements. Our staff consists of Master Plumbers, parts experts and industrial steam specialists.

"Master Distributor"

Due to our commitment to customer service and technical expertise, Watertown Supply has been chosen as "Master Repair Parts Distributor" by many of our industry's most prestigious manufacturers. Watertown Supply has an inventory of over 64,000 items, representing many companies, including:

American Standard
Grohe
Chicago
Crane
Halsey Taylor

Honeywell
Kohler
Leonard
Fisher
Ridgid
Sarco

T&S
Powers
Speakman
Symmons
Watts
Sloan

Order Processing

Watertown Supply is capable of receiving and processing orders via:

Online Order Form
Telephone/Fax
Mailed Purchase Order
Blanket Order
Maintenance Staff pick-up
On-site visit by one of our Outside Sales Technical Representatives

Bar Coding

Watertown Supply is presently working with the Industry Bar Code Alliance (IBCA). At the present time, only about 70% of the Plumbing Industry have conformed to the UPC labeling system and Watertown Supply is working on the process.

Catalog

Watertown Supply has available to all your personnel a comprehensive Catalog/Handbook.

MSDS Sheets

We have available to all customers Material Safety Data Sheets for any product we sell. We stock the entire Binder of all Material Safety Data Sheets for all the products we sell.

Shipping Efficiency

Due to our extensive inventory and aggressive Sales/Purchasing Team, Watertown Supply has been able to maintain a completed shipping rate of 98%

Shipping

All orders of in-stock items will be shipped within 24 hours of order placement. Special arrangements and freight terms would be made for emergency requirements. Emergency orders will be shipped within 2 hours of orders placement, based on specific requirements.

Sourcing Capability

Watertown Supply's very aggressive special order Sales/Purchasing Team has immediate access to our Research Team. This team is made up of technical & procurement specialists with over 125 years of experience in Repair Parts Buying and Fabrications. They are unequalled in their ability to source hard-to-find, or discontinued parts and kits. They will find the item, develop an alternative or have it made-to-order.